Refund policy

Refund & Cancellation Policy

Workshop Cancellations

Our workshops run in small groups, and places often go weeks in advance. When someone has to drop out at short notice, that seat usually stays empty, so the cost of a late cancellation falls on us. We've set the policy out below so you know exactly where you stand before you book. Thank you for bearing with us ♡

Life doesn't always cooperate. Trains get cancelled, work shifts move at the last minute, and sometimes a family member needs you far more than a sewing machine does. We're genuinely sorry when that happens, and if we were able to hold every place open we would. As a small independent business we don't have that flexibility, so we keep to these timings for everyone. We hope you'll understand.

Cancelling with more than 72 hours' notice

If you let us know more than 72 hours before your workshop starts, we'll issue you a digital store credit for the full amount. You can put it towards another workshop, spend it online, or use it in person. Store credits don't expire, and we'll send yours to the email address used for the booking.

To cancel, get in touch.

Cancelling within 72 hours of the start time

Inside 72 hours there simply isn't time for us to offer your place to anyone else. If you cancel within that window, or don't turn up on the day, we can't issue a store credit and we're not able to release your workshop materials.

If you can find someone to come in your place, get in touch and we'll do our best to arrange it. We can't promise it will work, particularly where the workshop involves pattern adjustments made for you specifically.

To cancel, get in touch.

Arriving late

If you arrive 30 minutes or more after the scheduled start time, we'll have to treat it as a no-show. You won't be able to join the session, and no credit or refund will be issued.

Agreeing to this policy

You'll be asked to tick a box confirming you've read and accepted this policy before your workshop booking can be completed. Ticking that box and completing your booking means you agree to the terms above.

This policy applies to bookings made on or after 1st May 2026.